{"id":21422,"date":"2026-02-02T14:17:45","date_gmt":"2026-02-02T12:17:45","guid":{"rendered":"https:\/\/modecon.mnau.edu.ua\/?p=21422"},"modified":"2026-02-02T14:17:45","modified_gmt":"2026-02-02T12:17:45","slug":"aspects-of-business-process-management","status":"publish","type":"post","link":"https:\/\/modecon.mnau.edu.ua\/en\/aspects-of-business-process-management\/","title":{"rendered":"Sheiko Yu., Sydoruk S., Polishchuk A. Aspects of Business Process Management in the Hotel Industry to Increase the Efficiency of Enterprises"},"content":{"rendered":"

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JEL Classification:<\/strong> JEL M31, M54.<\/span><\/i><\/td>\nDOI<\/b>: https:\/\/doi.org\/10.31521\/modecon.V54(2025)-31<\/a><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/vc_column_text][vc_column_text]Sheiko Yuliia, <\/b>Candidate of Economic Sciences, Associate Professor, Associate Professor of the Department of Tourism and Hotel and Restaurant Business, Lutsk National Technical University, Lutsk, Ukraine<\/span><\/p>\n

ORCID:<\/strong> 0000-0002-1272-8985<\/span><\/a>
\ne-mail: <\/strong>sheiko_yuliia@ukr.net<\/span><\/a><\/p>\n

Sydoruk Svitlana, <\/b>Candidate of Economic Sciences, Associate Professor, Associate Professor at the Department of Tourism and Hotel and Restaurant Business, Lutsk National Technical University, Lutsk, Ukraine<\/span><\/p>\n

ORCID:<\/strong> 0000-0002-7403-6909<\/span><\/a>
\ne-mail: <\/strong>sidoruk_svitlana@ukr.net<\/span><\/a><\/p>\n

Polishchuk Anastasia, <\/b>Assistant, Department of Tourism and Hotel and Restaurant Business, Lutsk National Technical University, Lutsk, Ukraine<\/span><\/p>\n

ORCID:<\/strong> 0009-0009-6311-616<\/span><\/a>
\ne-mail: <\/strong>panovanastiahr@gmail.com<\/span><\/a><\/p>\n

Aspects of Business Process Management in the Hotel Industry to Increase the Efficiency of Enterprises<\/b><\/p>\n

Abstract. Introduction<\/i><\/b>. Hotel enterprises operate in a dynamic environment characterized by unstable demand, crisis factors, growing online sales channels, and an increasing focus on customer experience as a competitive advantage. Under these conditions, business process management becomes particularly relevant. This approach involves viewing the activities of a hotel enterprise as a set of interconnected processes, including booking, guest service, personnel management, finances, quality, and marketing communications. This approach increases management transparency, optimizes resource use, ensures stable service standards, and improves management decision-making efficiency.<\/span><\/i><\/p>\n

Purpose<\/i><\/b>. Despite the significant body of scientific literature on general management, strategic development, and competitiveness in the hospitality industry, the practical application of business process management in hotels requires further in-depth research. In particular, identifying the key business processes of hotel enterprises, determining their impact on service quality and financial results, and adapting the process approach to the conditions of hotel operation in Ukraine remain insufficiently systematized. This study is relevant because there is a need to develop effective management strategies that ensure the competitiveness of hotel enterprises by optimizing and regulating business processes, introducing digital management tools, and focusing on consumer needs.<\/span><\/i><\/p>\n

Results<\/i><\/b>. Another aspect of the problem is the fragmented implementation of digital management tools within hotel enterprises’ activities. Often, information systems are used in isolation without being integrated into a single business process management model. This limits the possibilities of analytics, planning, and making informed management decisions. Consequently, digitalization fails to realize its potential as a tool for enhancing efficiency and competitiveness.<\/span><\/i><\/p>\n

Conclusions<\/i><\/b>. There is a scientific and practical problem consisting of the lack of systematic substantiation of business process management aspects in the hotel industry, considering the specifics of how hotel enterprises function in Ukraine. Approaches to combining process management, digital solutions, and service quality orientation into a holistic management model are insufficiently developed. Solving this problem requires an in-depth scientific analysis and the formation of practical recommendations for improving business process management in the hotel industry. This study is therefore relevant and focused.<\/span><\/i><\/p>\n

Keywords<\/b>: approach; business; hospitality; hotel; restaurant; analysis; market.<\/span><\/i><\/p>\n

References<\/b>:<\/strong><\/p>\n

    \n
  1. Matviichuk, L. Yu., Lepkyi, M. I., & Molnar-Babilia, D. M. (2021). Regional analysis of hotel industry development in Ukraine. <\/span>Economics and Society<\/span><\/i>, 31. <\/span>https:\/\/doi.org\/10.32782\/2524-0072\/2021-31-68<\/span>.<\/span><\/li>\n
  2. Chepurda, H. M. (Ed.). (2019). <\/span>Stan ta perspektyvy rozvytku turystychnogo ta hotelno-restorannoho biznesu<\/span><\/i>. ChDTU. <\/span>https:\/\/er.chdtu.edu.ua\/handle\/ChSTU\/886<\/span>.<\/span><\/li>\n
  3. Matviichuk, L. Yu., Chepurda, L. M., Liutak, O. M., Sydoruk, S. V., Smal, B. A., Lepkyi,\u00a0M. I., Podoliak, V. M., Zubekhina, T. V., Hromyk, O. M., & Dashchuk, Y. Ye. (2023). <\/span>Hotel\u02b9no-restoranna sprava. <\/span><\/i>Lutsk National Technical University Publishing House.<\/span><\/li>\n
  4. Sydoruk, S. V., Matviichuk, L. Yu., & Podoliak, V. M. (2024). Improving the quality of management of technological processes of marketing communications in hotel and restaurant complexes. <\/span>Ukrainian Economic Journal<\/span><\/i>, 6, 132-136. <\/span>https:\/\/journals.dpu.kyiv.ua\/index.php\/economy<\/span>.<\/span><\/li>\n
  5. Hromyk, O. M. (2022). Assessment of the development state of the hotel business in Ukraine. <\/span>Restaurant and Hotel Consulting. Innovations<\/span><\/i>, 5(1), 52-62. <\/span>http:\/\/restaurant-hotel.knukim.edu.ua\/issue\/view\/15613<\/span>.<\/span><\/li>\n
  6. Hromyk, O. M. (2023). Features of hospitality industry development in Ukraine. <\/span>Restaurant and Hotel Consulting. Innovations<\/span><\/i>, 6(2), 184-198. <\/span>http:\/\/restaurant-hotel.knukim.edu.ua\/article\/view\/291701<\/span>.<\/span><\/li>\n
  7. Matviichuk, L., Lepkyi, M., Lysiuk, T., Tereshchuk, O., & Podolak, V. (2021). A model for the development of high-quality training of tourism professionals through the use of computer 3D tours. <\/span>Journal of Geology, Geography and Geoecology<\/span><\/i>, 30(1), 90-99. https:\/\/doi.org\/10.15421\/112109.<\/span><\/li>\n
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  9. Matviichuk, L., Lepkyi, M., Dashchuk, Y., Sydoruk, S., & Mezentseva, I. (2023). Approach to formation of enogastronomic tourism based on the geographical indication system. <\/span>Journal of Geology, Geography and Geoecology<\/span><\/i>, 31(4), 689-701. <\/span>https:\/\/doi.org\/10.15421\/112265<\/span>.<\/span><\/li>\n
  10. Lepkiy, M., & Matviichuk, L. (2022). Institutional principles of improving the quality of tourism services. <\/span>In<\/span><\/i> Poland and the world in the crisis caused by COVID-19 \u2013 economic, social and legal aspects,<\/span><\/i> 113-123.<\/span><\/li>\n
  11. Sydoruk, S. V., Matviichuk, L. Yu., & Lepkyi, M. I. (2023). Features of strategic diagnostics of the HoReCa sector during the wartime period. <\/span>Innovations and Technologies in the Sphere of Services and Food<\/span><\/i>, 2(8), 5-12.<\/span><\/li>\n
  12. Maslyban, O., Todierishko, E., Baula, O., & Liutak, O. (2022). Internal network and system routing of tourism and hotel-restaurant clusters. <\/span>Investments: Practice and Experience<\/span><\/i>, (21), 43-48. https:\/\/doi.org\/10.32702\/2306-6814.2022.21.43.<\/span><\/li>\n
  13. State Agency for Tourism Development of Ukraine (2025). <\/span>Tourism tax revenues increased by one-third: the industry paid more than one and a half billion hryvnias in the first half of 2025.<\/span><\/i> https:\/\/www.tourism.gov.ua\/blog\/podatkovi-nadhodzhennya-vid-turizmu-zrosli-na-tretinu-za-pershe-pivrichchya-2025-roku-industriya-splatila-bilshe-pivtora-milyarda-griven<\/span>.<\/span><\/li>\n<\/ol>\n

    [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Received: <\/strong>25 December 2025<\/span><\/p>\n

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    Sheiko Yu., Sydoruk S., Polishchuk A. (2025). Aspects of Business Process Management in the Hotel Industry to Increase the Efficiency of Enterprises. Modern Economics, 54(2025), 244-250. DOI: https:\/\/doi.org\/10.31521\/modecon.V54(2025)-31.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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    [vc_row][vc_column][vc_column_text] JEL Classification: JEL M31, M54. DOI: https:\/\/doi.org\/10.31521\/modecon.V54(2025)-31 [\/vc_column_text][vc_column_text]Sheiko Yuliia, Candidate of Economic Sciences, Associate Professor, Associate Professor of the Department of Tourism and Hotel and Restaurant Business, Lutsk National Technical University, Lutsk, Ukraine ORCID: 0000-0002-1272-8985 e-mail: sheiko_yuliia@ukr.net Sydoruk Svitlana, Candidate of Economic Sciences, Associate Professor, Associate Professor at the Department of Tourism and Hotel
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