Stamat Viktoriia, Ph. D., Associate Professor, Associate Professor of Department of Management and Marketing, Mykolayiv National Agrarian University, Mykolayiv, Ukraine

ORCID ID: 0000-0001-5789-4023
e-mail: vmkolesnyk@ukr.net

Bytko Diana, Holder of higher education, First (Bachelor’s) Level of  Higher Education, ccounting and Financial Faculty, Mykolayiv National Agrarian University, Mykolayiv, Ukraine

e-mail: diana.bytko333@gmail.com

Means of Neutralizing Abusive Behavior in Enterprise Management

Abstract. Introduction. Each enterprise or organization is a complex socio-economic system that combines various material elements, human resources and informational connections in the production process. Leaders in any business must exercise caution in the exercise of their power and refrain from destructive and abusive behavior. In general, a large number of business leaders are tolerant of their employees, but some are not and abuse their power by mistreating their employees. This article is devoted to abusive behavior in management and means of its neutralization. Abusive behavior can be the cause of conflicts, deterioration of communication and decrease in the efficiency of team work.

Purpose. The purpose of this article is to research means of neutralizing abusive behavior in enterprise management. The tasks of this article are to determine the general essence of the concepts of “abuse”, “abuser”, “abusive behavior” and to investigate the concept of abusive behavior in enterprise management and to determine the main ways of solving this problem.

Results. The author describes various forms of abusive behavior, such as intimidation, intimidation, manipulation and discrediting, and also considers the main methods of neutralizing abusive behavior, such as the use of psychological techniques, maintaining emotional calm, increasing the level of emotional intelligence and developing leadership skills. It was determined that abuse as a type of psychological manipulation and social influence is carried out with the aim of covertly introducing certain attitudes into the psyche of the person who is the victim of the abuser, which are not the actual needs of the victim.

Conclusions. The author proved that abusive behavior in management is a rather negative phenomenon and affects various aspects of the activity of any enterprise. The main task is to detect this behavior in time and to stop it as soon as possible by all existing methods in order to normalize the further activities of the enterprise.

Keywords: enterprise management; abuse; abusive behavio;, communications; professional relations; means of neutralization.

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